Customer satisfaction guaranteed
Two kinds of coverage protect your new floor: our coverage on the installation, and the manufacturer's warranty on the product itself.
Installation workmanship
Length of coverage: [e.g. 1 year / lifetime]
What it covers: [e.g. seams, stretching, transitions, click-lock joints]
What it does not cover: [e.g. damage from water, pets, furniture, improper cleaning]
Conditions: [e.g. original purchaser, installed by our crew, proof of purchase]
Product warranties
Every floor we sell carries its own manufacturer warranty. Coverage varies by brand and product line. We will give you the warranty paperwork for your floor and help you file a claim if you ever need to.
Manufacturer warranties commonly address wear-through, manufacturing defects, stain or water resistance claims, and fading, each with its own conditions.
| Floor type | Brand / line | Coverage | Length |
|---|---|---|---|
| Carpet | [Brand] | [Wear, stain, texture retention] | [Years] |
| Luxury vinyl plank | [Brand] | [Wear layer, waterproof core] | [Years] |
| Luxury vinyl tile | [Brand] | [Coverage] | [Years] |
| Sheet vinyl | [Brand] | [Coverage] | [Years] |
How to make a claim
Call us
Call (336) 759-3900 and describe what you are seeing.
Take photos
Photograph the area up close and from across the room.
Find your receipt
Have your invoice or proof of purchase ready.
We take it from there
[Describe your inspection and resolution process]
Keep your warranty valid
Most product warranties require normal care. These habits protect both your floor and your coverage:
- Use felt pads under furniture legs and avoid dragging heavy items.
- Put mats at exterior doors to catch grit.
- Vacuum carpet regularly and follow the manufacturer's cleaning instructions.
- Wipe up spills promptly, even on waterproof floors.
- Keep your receipt and warranty paperwork together.
Call (336) 759-3900 or send us a message. We will walk you through it.
Questions about your floors?
Call (336) 759-3900 or stop by the showroom at 6770 Shallowford Road in Lewisville.